Posted: Jun 19, 2026

Quality Coordinator

Umpqua Health
Full-time
Salary: $80,470.00 - $94,550.00 Annually
Application Deadline: Aug 21, 2026
Health Services
About Umpqua Health

At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.


Roles & Responsibilities 

Quality Improvement Committee (QIC) & Quality Deliverable Coordination 

  • Collaborate with Senior Director, Quality and Data Management to support the Quality Improvement Committee (QIC). 

  • Attend the monthly QIC.  

  • Track deadlines, deliverables, and follow-up actions using the QIC meeting matrix. 

  • Draft and distribute agendas, notes, and summary communications. 

  • Communicate updates and help resolve routine issues. 

  • Support policy management related to QIC and subcommittee approval and oversight.  

  • Coordinate UHA’s Performance Improvement Projects (PIPs). 

  • Coordinate UHA’s Quality Assessment & Process Improvement (QAPI) Program as well as coordinates the annual update of the trilogy documents and gathers regular updates throughout the year from subject matter experts. 

  • Attend the monthly Quality Metrics Subcommittee. Present as needed.  

  • Attend the monthly Metrics Technical Advisory Group (TAG) meeting.  

  • Attend the afternoon sessions of the Quality Health Outcomes Committee (QHOC). Actively participate and share PIP, QAPI, and QI related updates with manager and team.  
     

Policy & Procedure Support  

  • Track the annual review schedule for all Quality Policies and Procedures (P&Ps) and Standard Operating Procedures (SOPs) including those for the Quality Department and under QIC and Subcommittee oversight. 

  • Monitor submission timelines in PolicyTech and remind subject matter experts when their documents need review. 

  • Help subject matter experts navigate PolicyTech to ensure successful submission and approval. 

  • Add reviewed P&Ps/SOPs to QIC agendas, prepare any necessary summaries, and present changes for approval. 

  • Maintain clear documentation of status, timelines, and approval progress. 

Marketing & Quality Initiatives Coordination  

  • Act as the primary point of contact between Marketing and Quality for all quality-related communication, resources, and initiatives. 

  • Maintain and update Quality resources on the organization’s website to ensure content is accurate, accessible, and up to date. 

  • Lead and facilitate the monthly Quality–Marketing Department meeting: develop agenda, guide discussion, track follow-up actions, and elevate cross-departmental opportunities. 

  • Manage all external partner resource orders in coordination with Marketing to ensure timely delivery of patient and provider materials. 

  • Oversee and administer the Healthy Start and Prevention First Gift Card Programs, including process oversight, documentation, and coordination with internal and external stakeholders. 

  • Gather Quality-related content from the department (monthly for provider newsletters and quarterly for member newsletters) and represent the Quality team at the monthly Provider & Member Newsletter Workgroup, ensuring Quality content is accurately included and identifying opportunities for additional contributions. 

Ad Hoc & Team Coverage 

  • Own and manage the IET notification process, ensuring accuracy and timeliness of communications. 

  • Learn the DHS notification process for HIT & Metrics Program Manager backup.   

  • Support end-of-year reporting with data entry.  

  • Supporting implementation and coordination of quality improvement and population health initiatives  

  • Providing cross-functional support and backup coverage to improve operational continuity 


CHALLENGES

  • Working with a variety of personalities, maintaining a consistent and fair communication style
  • Satisfying the needs of a fast-paced and challenging company.
  • Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment.


MINIMUM QUALIFICATIONS

  • Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
  • Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
  • Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
  • Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
  • Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
  • Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
  • Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
  • Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
  • Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).


PREFERRED QUALIFICATIONS

  • Experience with healthcare quality improvement methodologies and project management principles
  • Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
  • Experience working in a clinical setting and/or directly with healthcare providers.
  • Certification in Healthcare Quality (e.g., CPHQ) or related certification.
  • Bilingual translation or translation capabilities a plus


SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.


SALARY
Wage Band: $ 80,470- $94,550


BENEFITS

  • Salary is dependent on skills, experience, and education
  • Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
  • Medical, dental, and vision insurance
  • 401(k) with company match (fully vested immediately)
  • Company-sponsored life insurance and additional benefits
  • Fitness reimbursement program
  • Tuition reimbursement and more